Refund policy

Last updated: October 4, 2026

Contact us first

For returns, exchanges or other after-sales assistance, email makemake8666@gmail.com or use our contact form. Include your order number, delivery date and a description of the issue. For quality concerns, please provide clear photos where possible.

Our standard return and exchange windows

• Within 7 days after delivery: you may request a return and refund for items that remain unopened, unused and in their original packaging, with tags and any hygiene seals intact.
• From day 8 through day 15 after delivery: you may request an exchange or another agreed solution for items in the same unopened, unused condition. A standard change-of-mind return for a refund is not available during this period.
• After day 15: our standard change-of-mind return and exchange window has ended. This does not limit any rights you have under applicable law.

Quality problems, damage or incorrect items

Please contact us so we can review the issue with you. If we confirm a quality problem for which the store is responsible, we will arrange an appropriate resolution, which may include a return and refund, an exchange or replacement, or an agreed financial compensation. The standard unopened condition and change-of-mind time limits do not remove your rights for faulty, damaged or incorrectly supplied goods.

Other requests and return arrangements

For non-quality issues, please contact us first to discuss your situation. We will explain the available solution, any shipping costs, the return address and refund arrangements before you proceed. Please do not send a parcel to our public contact location; request the return instructions first. For an approved return and refund, we process the refund within 7 days after the store receives the returned goods. The time your bank or payment provider takes to reflect the refund may differ from our processing time. Any shorter processing deadline required by applicable law takes precedence.

Return shipping costs

We pay return shipping costs when the return is caused by a confirmed quality problem or another error for which the store is responsible. For returns due to personal reasons, including a change of mind, the customer pays return shipping costs. Contact us before sending a return so we can confirm the return destination and shipping arrangements. Our business contact address is not automatically the return address.

Your statutory rights

This policy is in addition to, and does not restrict, mandatory consumer rights. Where a longer cancellation or return period applies by law, that period takes precedence over our standard 7-day and 15-day windows. For example, eligible EU consumers generally have a 14-day withdrawal period from delivery for online purchases. The hygiene exception applies only where legally applicable, including sealed goods that are unsuitable for return for health or hygiene reasons after their seal is removed. Rights relating to faulty goods remain unaffected.